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Terms of Use & Privacy Policy

Terms of Service

Welcome to our website. Please review these terms of service carefully. By using this website, you agree to comply with and be bound by the following terms of service of use. If you do not agree to these terms of service, you should not use this website.

This agreement (the “Terms”) specifies the terms of service for access to and use of and any other password protected web pages for our services and proprietary database (collectively, the “Website”). These Terms may be modified at any time by Community Health Focus, Inc., also known as the Community Pain Center or CPC, (“CHFI,” “us,” or “our”) upon posting of the modified agreement. Any modifications will be effective immediately. Each use of this Website by you shall constitute and be deemed your unconditional acceptance of these Terms. If you use a specific CHFI service or business, you are subject to the guidelines, contracts, agreements, and terms and conditions (“Agreements”) for such service. If these Terms are inconsistent with those Agreements, the Agreements will control.

This Website Does Not Provide Medical Advice
If you think you may have a medical emergency, call your doctor or 911 immediately.

The information and materials on this Website, including any interactive responses, are provided for general information purposes and may not be relied on as a substitute for actual professional medical advice, care or treatment. Reliance on any information provided by CHFI is at your own risk. If you have or suspect that you have a medical problem, you should contact your own physician or local health care provider immediately. The information and materials provided on this Website do not constitute medical recommendations nor has this information been reviewed by or approved by a regulatory agency.

The Website may include sexually explicit materials related to health or medical matters.  If you find these topics offensive, you may not want to use our Website.

All content included on this Website is and shall continue to be the property of CHFI or its content suppliers, affiliates, advertisers or licensors and is protected under applicable copyright, patent, trademark, or other proprietary laws, treaties or rights. CHFI and all related logos and proprietary marks displayed on the Website are trademarks of CHFI. The trademarks may not be used in any manner that is likely to cause confusion among users, or in any manner that disparages CHFI. Any copying, redistribution, displaying, selling, licensing, use or publication by you of any such content or any part of the Website is prohibited, except as expressly authorized by CHFI in writing or elsewhere in these Terms. Under no circumstances will you acquire any ownership rights or other interest in any content by or through your use of this Website.

Disclaimer and Limitation of Liability
The materials provided by this Website are provided "as is" without any warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, or non-infringement of intellectual property. CHFI does not warrant the accuracy and completeness of the information and materials provided by this Website. CHFI may make changes to the information and materials provided by this Website at any time without notice.

In no event shall CHFI, its affiliates or any other entity referenced by this Website be liable for any damages whatsoever, including without limitation, consequential damages and those resulting from lost profits, adverse health consequences for using information on the Website, lost data or business interruption, arising out of the use, inability to use or the resulting use of this Website, any websites linked to this Website, or the information and materials provided by this or any linked site, whether based on warranty, contract, tort or any other legal theory and whether or not advised of the possibility of such damages.

Your use of this Website expressly acknowledges your agreement that CHFI, its affiliates and any other entity referenced by this Website are not responsible for the results of your decisions resulting from the use of this Website including your choice to seek or not to seek professional medical information, care or treatment.

Questions Concerning Your Health
This Website is not a substitute for in-person evaluation, diagnosis, or treatment by your physician or other local health care provider. Your submission of questions to CHFI, its affiliates or any other entity referenced by this Website, including questions to physicians, is done at your own risk. You should not assume that any such question, especially questions regarding your health, medical condition, treatment or medications, were actually received by CHFI, its affiliates or any other entity referenced by this Website, including physicians.

Your privacy is very important to us. Please review our Privacy Policy, which explains our privacy practices in detail.

Collection of Personally Identifiable Information and Cookies
We collect standard information, by way of a “cookie”, to help us evaluate how our Websites are being used. A cookie is a small uniquely identifiable text file that is stored on your machine. A cookie collects information that is used for statistical purposes and does not identify you in any way.

Our Websites use cookies to keep track of your cookies to make sure you don't see the same content repeatedly. We use cookies to deliver information specific to your interests and to save your password so you don't have to re-enter it each time you visit our Website.

Most web browsers automatically accept cookies, but you can change your browser settings to prevent that. Even without accepting cookies, you can still use most of the features on our Website.

Children’s Online Privacy Protection Act (“COPPA”) Compliance
We are concerned about the safety of children when they use the internet, and will never knowingly collect personal information from minors (children under 13 years of age, or any other age defined under applicable law) without prior verifiable parental consent that complies with those recommended practices and applicable regulatory agencies, rules and laws. Our site and services are all expressly directed to people who are at least 13 years old or older. If we become aware that a minor is attempting to or has submitted personal information, we will not accept such personal information and will then take prompt steps to remove any such personal information from our records, site and services.

Website Use
CHFI grants you a limited, revocable, nonexclusive license to use this Website solely for your own personal, noncommercial use so long as you include the copyright notice located at the end of the material, for example “© 2015 Community Health Focus, Inc. All rights reserved,” on any materials you use from the Website.  The Website is not for republication, distribution, assignment, sublicense, sale, preparation of derivative works, or other use. You agree not to copy materials on the Website, reverse engineer or break into the Website, or store or use materials, products or services in violation of any law. You agree not to use any request for information to recruit, solicit, prospect or circumvent the business of CHFI.

If you post information to the Website, you agree you will not:

  1. Post material that infringes on the rights of any third party, including intellectual property, privacy or publicity rights
  2. Post material that is unlawful, obscene, defamatory, threatening, harassing, abusive, slanderous, hateful or embarrassing to any other person or entity as determined by CHFI in its sole discretion
  3. Post advertisements or solicitations for commercial activities
  4. Post chain letters or pyramid schemes
  5. Submit information under false pretenses, for example, impersonating another person including but not limited to a spouse, child or sibling
  6. Allow another person to use your username and password for posting or viewing information on the Website
  7. Post the same note more than once or "spam."

The use of the Website is at the discretion of CHFI and CHFI may terminate your use of the Website at any time. CHFI also reserves the right to remove any content posted by you at any time.

Compliance with Laws
You agree to comply with all applicable laws regarding your use of the Website. You further agree that information provided by you is truthful and accurate to the best of your knowledge.

Use of Information
CHFI reserves the right, and you authorize us, to use and assign all information regarding Website uses by you and all information provided by you in any manner consistent with our Privacy Policy.

If you register on our Website, CHFI will provide you with (or you will select) a login ID and unique password to access the Website. You agree to:

  1. Provide true, complete, accurate and current data, as requested in the registration process (and maintain and update such data, if applicable)
  2. Prevent unauthorized access or use by you or others using your password
  3. Promptly report any unauthorized use or disclosure of your password or other breach of any Website security
  4. Not assign or transfer (or attempt to do the same) any rights granted to you under these Terms.

CHFI reserves the right to suspend, or to refuse any further, access or use of the Website if CHFI learns or reasonably suspects that your registration information is false or inaccurate, if you refuse to provide complete and updated registration information, or if you misuse or permit another to use your login ID or password who is not authorized to do so or for any other breach of security. You acknowledge and agree that you (and not CHFI) are responsible for maintaining the confidentiality of the password and that you (and not CHFI) are liable for any harm that may result from disclosing (or allowing the disclosure of) your password or other breach of these Terms.

Applicable Law and Disputes
You agree that the laws of the state of California, United States, without regard to conflicts of laws provisions will govern these Terms and any dispute that may arise between you and CHFI or its affiliates. You agree that any dispute arising from this Website or CHFI’s services shall be brought in the appropriate federal or state court in Orange County, California, United States regardless of whether you are located inside or outside the United States. If any legal action is necessary to enforce these Terms, the prevailing party shall be entitled to reasonable attorneys’ fees in addition to any other relief to which that party may be entitled. If any provision of these Terms shall be adjudged by any court of competent jurisdiction to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that these Terms will otherwise remain in full force and effect.

We hope you find useful. If you have any questions or comments, please direct them to:

We try to answer every email in a timely manner, but we may not be able to do so because of the volume of responses.

Privacy Policy
This privacy policy covers Community Health Focus, Inc. (“CHFI,” “we,” “us,” or “our”) public website,, and the services provided through our website (including apps) and password protected web pages (collectively, the “Services”). Your privacy is important to us.

Our Privacy Policy is designed to advise you about how we collect, use, and protect the personal information you may provide. By using our Services, you are accepting the practices described in this Privacy Policy.

What Information Is Collected
When you visit a website, you disclose certain information, such as your Internet Protocol (IP) address and the time of your visit. Our website, like many other sites, records this basic information about visits to our website. Cookies are pieces of information that are transferred to your computer from a web server. Most browsers are set up to accept cookies, but you can change your settings to have your browser notify you when you receive a new cookie or to refuse to accept cookies.

In addition to the information related to your computer use (e.g., IP address, login times, pages viewed, etc.), we are able to store the information that you voluntarily share with us about yourself. This includes but is not limited to the following:

  1. Contact information (e.g., when you sign up to find out more information about CHFI, use our refer-a-friend service, register for newsletters or emails, etc.)
  2. Demographic profile (e.g., when you register as a member of the community) you can store information about yourself and health history
  3. Symptom tracking data (if you choose to use this service)
  4. Your responses when you participate in online activities, surveys, chats, social media postings or attend educational programming
  5. Your suggestions for improving CHFI or suggestions to the pain community when you participate in a community forum
  6. Your transactions when you purchase products or services through the Website
  7. Your ratings associated with various treatment options that you have tried
  8. Any feedback you are willing to share regarding the Website or Services.

How We Use and Share Your Information
We use the information we collect on the public portion of our website for responding to inquiries, administering our business activities and for tailoring the services we offer.  Occasionally we may use the information to notify you about changes to our Services, special offers, or for other marketing purposes. Our website and password protected web pages are not set up to track, collect, or distribute personal information that is not entered by visitors. However, as stated, certain limited automatic and cookie information is collected. This information is used for internal purposes by technical support staff for research and development, user and traffic analysis, and business decision making.

As part of our Services, we may use the information that we collect to do the following:

  1. Maintain your account
  2. Offer you customized information, products or services
  3. Send you personalized content information
  4. Analyze our user activity and interests
  5. Send you information from our Sponsors that may be tailored to your situation
  6. Communicate with you on administrative matters
  7. Provide more relevant advertisements
  8. Conduct research and development for CHFI (using aggregate de-identified information).

How We Protect Your Information
The privacy and protection of your information is important to us. We use industry standard encryption technologies when transferring and receiving personal information. In addition, our business practices are reviewed periodically for compliance with policies and procedures governing the security and confidentiality of our information.

Your access to some services and content is password protected. We advise that you do not disclose your password to anyone. In addition, we recommend that you sign out of password protected services at the end of your session.

Who Has Access to the Information
We work with other businesses to perform business services for us. These businesses are provided with information about our users only to the extent required to perform their services, and are prohibited from using the information for other purposes. These services may include, but are not limited to, analyzing data, technical advice, providing marketing assistance, support for the Services, data vendors, processing credit card payments and providing customer service.

There may be times when we send your personal information outside of the United States as part of our Services. Such information will still be handled as described in this Privacy Policy.

We may also disclose your information to third parties as reasonably required to protect or exercise our legal rights, to protect the rights and safety of any person (such as to legal representatives and law enforcement), as you expressly permit, and as required by law (such as the result of a court subpoena).

We may transfer your information in the event of the sale of substantially all of the assets of our business to a third-party or in the event of a merger, consolidation or acquisition. However, in such event, any acquirer will be subject to the provisions of our commitments to you or we will not disclose your information.

Links to Other Websites
Our website may contain links to other websites. We are not responsible for the privacy practices or the content of those other websites.

No Liability for Acts of Third Parties
We will exercise all reasonable efforts to safeguard the confidentiality of user information. However, transmissions protected by industry standard security technology and implemented by human beings cannot be made absolutely secure. Consequently, CHFI shall not be liable for unauthorized disclosure of confidential information due to no fault of CHFI including, but not limited to, errors in transmission and unauthorized acts of third parties.

CHFI does not provide services or sell products to children under the age of 13. We do not knowingly collect or maintain any personal information or non-personally identifiable information from anyone under the age of 13. We will remove or delete any personal information we believe was submitted by any child under the age of 13. Please refer to our website Terms and Conditions.

By using our Services, you consent to the collection and use of your personal or business information as described in this Privacy Policy. Each use by you shall constitute and be deemed your unconditional acceptance of this Privacy Policy. If you do not agree to this Privacy Policy, your sole remedy shall be to not use the Services (including declining to submit your information to this Website).

Changes to Privacy Policy
If our Privacy Policy or procedures change, we will immediately post those changes to our website. Any such changes will be effective immediately upon being posted, unless otherwise stated in the change. It is and will be your responsibility to review our Privacy Policy from time to time to make sure you are aware of any changes.

Effective Date
This Privacy Policy is effective as of February 10, 2015.

If you have any questions about our Privacy Policy, please do not hesitate to contact:
Bethany Smeltzer
Community Health Focus, Inc.
2062 Business Center Drive, Suite 115
Irvine, CA 92612
(714) 624-1597